Calleo Indigenous Privacy Policy

Scope

Calleo Indigenous (the Business) takes its commitment seriously to preserving the privacy of the personal information that we collect. This summary sets out the key points about how we handle personal information. More information can be found by clicking on the links below.

We collect, hold, use and disclose personal information to carry out our functions or activities as required by the Australian Privacy Principles set out under the Privacy Act 1988 (Privacy Act) as amended.

Collection of your personal information

We will collect personal information from clients directly: during our business relationship with you.

We may also collect personal information from a third party or a publicly available source to enable us to confirm the information you have provided to us, and to include other relevant and necessary information.

We also collect personal information through our website, www.calleoindigenous.com.au and social networking services such as LinkedIn. We use this information to improve our website.

Disclosure

We may disclose your personal information for any of the purposes for which it is primarily held or for a related purpose where lawfully permitted. Disclosure will usually be to our Clients. Disclosures may also be to our contracted service suppliers, such as IT suppliers and background checking agents.

We don’t disclose sensitive information about you unless you agree or would reasonably expect us to. Some of your personal information is likely to be disclosed to overseas recipients. This will occur when our databases are hosted on overseas servers.

Accessing and correcting your personal information

Subject to some exceptions that are set out in privacy law, you can gain access to the personal information that we hold about you. You will need to be in a position to verify your identity, and we may impose a moderate charge. If personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it.

How to make a complaint

You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. Please contact us, preferably in writing, using the details below.

How to contact us

You can contact us on 02 6223 2002 or hello@calleoindigenous.com.au

Introduction

Calleo Indigenous (the Business) takes its commitment to preserve the privacy of the personal information that we collect seriously. We will only collect information that is reasonably necessary for the proper performance of our activities or functions as a professional services agency.

We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it. We do not collect or use personal information for the purposes of unlawful discrimination. We may decline to collect unsolicited personal information from or about you and Calleo Indigenous may take such measures as we think appropriate to purge it from our systems.

Calleo Indigenous Privacy Policy complies with the 13 Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988. For the latest versions of these Acts visit the ComLaw website: www.comlaw.gov.au The APPs are available from the Office of the Australian Information Commissioner (OAIC) website: https://www.oaic.gov.au/privacy/australian-privacy-principles

Information Collection

Calleo Indigenous manages personal information as an Australian Privacy Principles (APP) entity under the Australian Privacy Principles (APPs) of the Privacy Act.

We will collect personal information from you directly when you fill out and submit one of our online forms or any other information in connection with your application to us for work.

As a contracted service provider to a range of Commonwealth, State and Territory government agencies, it may be necessary for us to collect and manage personal information as an Agency under different privacy arrangements. To find out if this may apply please contact us on the details noted above.

Future Changes

This policy may change over time in light of changes to privacy laws, technology and business practice. If you use our website regularly or conduct transactions with us that involve us to collect your personal information, it is important that you check this policy regularly to ensure that you are aware of the extent of any consent, authorisation or permission you might give.

Kinds of Information that we Collect and Hold

The type of personal information that we collect and hold is information that is reasonably necessary for the proper performance of our activities or functions as a professional services agency such as a client looking to acquire our services or whom we have identified as someone who might be interested in acquiring our services.

Sensitive information is only collected with consent and where it is necessary for the performance of our functions and activities as a professional services agency. Sensitive information will need to be collected where it relates to a genuine occupational requirement. Our collection of some types of sensitive information is also governed by equal opportunity and anti-discrimination laws.

For Clients

The type of information that we typically collect and hold about Clients is information that is necessary to help us manage the presentation and delivery of our services and includes:

• Client relationship information;
• Information about position, contracting and hiring authority;
• Information about team structures and roles;
• Information about incidents in the workplace;
• Client facility addresses, ABN, key personnel and contact details;
• and Credit check and financial information.

Purposes

The purposes for which we collect, hold, use and disclose your personal information are those purposes that are reasonably necessary for the proper performance of our functions and activities as a professional services agency.

• Clients – personal information is typically used for client and business relationship management, review of workplace operations and health and safety management, credit checking, statistical purposes and statutory compliance requirements.

How your personal information is collected

Generally, information will be collected directly from clients when you provide it to us for business purposes.

We may also collect personal information about you from publicly available sources including newspapers, journals, directories, the Internet and social media sites. This information will be included in our records only if reasonably necessary for the performance of our activities or functions as a professional services agency.

Electronic Transactions

We also collect personal information through our websites and social networking services such as LinkedIn. We use this information to improve our website.

How your Personal Information is Held

When your personal information is collected it will be held in our Information Record System until it is no longer needed for any purpose for which it may be used or disclosed, at which time it will be de-identified or destroyed provided that it is lawful for us to do so.

Our Information Record Systems

Information you provide to us is stored in our document storage system, which is restricted and accessible by staff through the use of individual log-in credentials.

For further information regarding our information record systems providers and their respective privacy polices, please follow the links below:

• Microsoft Office 365 – https://www.microsoft.com/en-au/trust-center/privacy

Information Security

We will take all reasonable steps to ensure the information you provide us remains secure and confidential and is only used for the performance of our functions or activities as a recruitment agency.

Disclosures

General Disclosures

We may disclose your personal information for any of the purposes for which it is primarily held or for a related purpose where lawfully permitted. We may disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a contractual duty to disclose information.

Disclosure will usually be internally and to our related entities and Clients.

Related Purpose Disclosures

We outsource a number of services to contracted service suppliers (CSPs) from time to time. Our CSPs may see some of your personal information. Typically, our CSPs would include related entities, software solutions providers, IT contractors and/or background checking and screening agents.

We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.

Cross-Border Disclosures

The data that we collect from you may be transferred to, and stored at, a destination outside Australia, New Zealand or the European Economic Area (“EEA”), that do not have a similar standard of protection laws to Australia, New Zealand or the EU (as applicable). It may also be processed by staff operating outside these areas who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of any order, the processing of payment details and the provision of support services. We will always require your personal data to be treated to at least EU standards (for EU residents) and Australian standards (for other residents), and by submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Access & Correction

Access

Subject to some exceptions that are set out in privacy law, you can gain access to the personal information that we hold about you. You will need to be in a position to verify your identity. There are some exceptions to providing access, such as when opinions have been provided.

We might impose a moderate charge in providing access. Our Privacy Coordinator would discuss this with you. We will generally respond to your request for access within five (5) working days.

Correction

If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us. We will take such steps as reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

Complaints

You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. If you are making a complaint about our handling of your personal information, it should first be made to us in writing. Refer to our Privacy Complaint Handling Policy.

Please contact our Privacy Coordinator on 02 6223 2002 or hello@calleoindigenous.com.au

You can also make complaints to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/privacy/privacy-complaints).

More Information

If you have any questions, or would like more information, please contact us via 02 6223 2002 or hello@calleoindigenous.com.au